Last Updated: September 28, 2026 · Maintained by: Muhammad Bilal
Michigan Crime Scene Cleanup (“we,” “us,” or “our”) operates michigancrimescenecleanup.com, a free 24/7 referral service that connects Michigan residents, families, and property managers with licensed biohazard cleanup specialists. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.
By using our website or calling our referral line, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.
1. Who We Are
Michigan Crime Scene Cleanup is a referral and dispatch service. We are not a cleanup company and we do not perform biohazard remediation ourselves. When you contact us, we route your call to a licensed, insured partner specialist in your area who can handle your situation.
This Privacy Policy applies to information collected through:
- Our website (michigancrimescenecleanup.com)
- Our 24/7 phone referral line
- Any contact form, email, or text message you send us
2. Information We Collect
Information you give us directly
- Contact information — your name, phone number, email address, and the city or ZIP code where service is needed
- Situation details — a brief description of the situation so we can route your call to the right specialist (for example: “unattended death,” “hoarding cleanup,” “sewage backup”)
- Property information — the type of property (residential, rental, commercial) and whether you are the owner, tenant, family member, or property manager
- Any other information you choose to share during a call or message
Information collected automatically
- Device and browser information — IP address, device type, operating system, browser type, and screen size
- Usage data — pages visited, time on page, referring website, and general location (city/state level)
- Cookies and similar technologies — small files used for analytics, site functionality, and measuring the effectiveness of our referral service
Information from third parties
- Call tracking platforms — the phone number you see may be a tracking number used to route your call and measure referral performance
- Partner specialists — after we route your call, our partner may share limited follow-up information with us (for example, whether the job was accepted, so we can improve our service)
3. How We Use Your Information
We use the information we collect to:
- Connect you with a licensed biohazard cleanup specialist in your area
- Respond to your call, message, or contact form submission
- Improve our referral network and the quality of our website
- Measure the performance of our referral service and phone tracking
- Comply with legal obligations and resolve disputes
- Send you follow-up communications only if you have asked us to
We do not sell your personal information to unrelated third parties. We do not use your information for unrelated marketing.
4. Call Recording and Monitoring
Calls to our referral line may be recorded or monitored for quality assurance, training, and verification purposes. By calling our referral line, you consent to the recording of your call. If you do not wish to be recorded, you may request that we stop recording at any time during the call, or you may contact us through our website instead.
5. Who We Share Information With
We share information only in the following limited circumstances:
Partner specialists
When you call our referral line, we share the details you provide — such as your name, phone number, location, and the nature of your situation — with the licensed cleanup specialist we route your call to. This is necessary so they can respond to your situation.
Service providers
We work with trusted third-party providers for website hosting, call tracking, analytics, and email. These providers only access your information to perform services on our behalf and are contractually required to protect it.
Legal requirements
We may disclose information if required by law, subpoena, court order, or government request, or if we believe disclosure is necessary to protect the safety, rights, or property of any person.
Business transfers
If our business is sold, merged, or transferred, your information may be transferred as part of that transaction. We will notify you of any change in ownership or privacy practices.
6. Sensitive Situations
Many of the situations we help with — crime scenes, unattended deaths, suicide cleanup, trauma, and hoarding — are deeply personal. We treat every call with discretion and confidentiality.
Our referral service is not a healthcare provider, mental health service, or crisis line. We do not provide medical, psychological, or legal advice. If you are in a mental health crisis, please call or text 988 (the Suicide & Crisis Lifeline) or dial 911 for emergencies.
7. Data Security
We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. These measures include encrypted connections (HTTPS), access controls, and secure third-party service providers. However, no method of transmission over the internet or phone network is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings are typically retained for a limited period for quality and verification purposes.
9. Your Rights and Choices
You have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you
- Correction — request that we correct inaccurate information
- Deletion — request that we delete your personal information, subject to legal retention requirements
- Opt-out of marketing — unsubscribe from any non-essential communications at any time
- Do Not Track — some browsers support “Do Not Track” signals; our site does not currently respond to them, but you can control cookies through your browser settings
To exercise any of these rights, contact us using the information in Section 12 below.
10. California and Other State Privacy Rights
If you are a resident of California, Colorado, Connecticut, Virginia, Utah, or another state with a consumer privacy law, you may have additional rights, including the right to know what personal information we collect, the right to delete it, and the right to opt out of certain sharing. We do not sell personal information. To exercise your rights, contact us using the information below.
11. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
12. Contact Us
If you have questions about this Privacy Policy, want to exercise any of your rights, or want to request deletion of your information, please contact:
Muhammad Bilal
Maintainer, Michigan Crime Scene Cleanup
Website: michigancrimescenecleanup.com
Phone: (888) 561-1237
Email: privacy@michigancrimescenecleanup.com
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Continued use of our website or services after any change means you accept the updated policy.
This Privacy Policy was last reviewed and updated on September 27, 2026 by Muhammad Bilal.